Frequently Asked Questions
Find answers to common questions about our programs and services.
A. Call us at 586.281.0150, Monday through Friday from 8am to 4pm and our team will get you registered.
Q. How do I schedule my class?
A. Payment is due at the time of registration.
Q. When do I pay for my class?
A. We accept credit, debit, and prepaid money cards. All card transactions include a $3.00 convenience fee. If you prefer, you may also send a money order – once received, a staff member will contact you to complete your registration.
Q. What forms of payment do you accept?
A. No. Students are required to be in a quiet, private, and stationary setting for the duration of the class. Anyone observed attending from a workplace or while driving will be removed from the session.
Q. Can I attend class while I am at work?
A. Classes are locked once they begin and late arrivals will not be admitted. If you miss your start time you will need to reschedule and repay for a new session.
Q. What happens if I arrive to class late?
A. Yes. Once you have completed your class, CLSA will electronically submit your completion directly to your referring party on your behalf.
Q. Will I receive a certificate of completion?
A. There is no Zoom ID or password required. Your class is accessed through the secure link emailed to you after your payment is processed.
Q. What is my Zoom ID or password?
A. First, check your spam or junk folder. If you still cannot find it, call our registration office at 586.281.0150, Monday through Friday from 8am to 4pm, and we will confirm your email address and resend the link.
Q. I registered and paid but did not receive my secure link. What do I do?
A. Yes. Your instructor will provide appropriate breaks based on the length of the course. Students must return from breaks on time – late returns will not be permitted to rejoin the session.
Q. Will there be breaks during class?
A. Yes. Students are required to remain on camera with their microphone on throughout the class to allow for communication with the instructor. Failure to do so will result in removal from the session.
Q. Do I need to have my camera on?
A. No. Children are not permitted during class sessions. Please make appropriate childcare arrangements in advance so your attention can remain fully on the program.
Q. Can I have children present during class?
Still have questions?
Can't find what you're looking for?
Reach out to us directly and we'll be happy to help.
What to Expect
Professional Environment
Our comfortable, confidential setting ensures you can focus on learning and personal growth.
Court Documentation
All necessary progress reports and completion certificates are provided directly to the court.
Flexible Scheduling
We offer multiple class times including evenings and weekends to accommodate work and family schedules.
![AdobeStock_601792904 [Converted] 1 1](https://static.wixstatic.com/media/64f3fa_7921ec09f2834bbf934992ef03f3f529~mv2.png/v1/fill/w_980,h_257,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/64f3fa_7921ec09f2834bbf934992ef03f3f529~mv2.png)